Top 10 Reasons Why Customer Training Matters—Infographic Customer education, adoption and loyalty are at the heart of your success. Happy customers mean more referrals, repeat sales, and ultimately, more business. What’s the key to helping you better serve your clients and support your business? Your customer training. The benefits of customer training are vast, with […]
This Top 20 LMS list has been created using a holistic approach and is based on input from actual LMS users. The order of appearance depends on Customer Satisfaction (CSAT Score), Customer Effort (CEF Score) & Customer Expectation (CEX Score). You can also find LMS Customer Experience Resources that will help you choose the right […]
Some customers are more valuable than others. But just how more valuable? The longer a customer stays a customer, their value to you as a business continues to grow over time. For instance, as a loyal customer to Pinkie’s Bakery twice a week, in over a year, I will contribute over $624 to their revenue. If I […]
How To Enhance Customers' Omnichannel Experience—Infographic Customers don't like it when companies can't remember who they are. 87% of market analysts say Customer Experience is extremely important for brand loyalty. Have We Met Before? The Problem With Omnichannel Customer Experience Restating or reentering information wastes customers' time and makes them feel like the company doesn't […]
Personalized Video Is A Game Changer For CCM Providers—Infographic Personalized video is a content format that brands can't afford to ignore. With personalized videos, CCM providers can create engaging, interactive content to cost-effectively scale personalized customer care and maximize ROI. 1. Deliver Leading-Edge Content The stats prove it. The video visually engages customers and personalization […]
Top 20 LMS Software Based On Customer Experience—Infographic This top 20 LMS list has been planned following a holistic approach based on input from actual users who were willing to share their experience with the LMSs. Methodology The reviews have been verified one by one by eLearning Industry. The order of appearance is a result […]
10 AI Innovations That Are Transforming Customer Experience—Infographic From enhanced text analytics to cheery chatbots, CX is changing dramatically for both brands and users. 1. Spot-On Recommendations Music, video, and shopping recommendations that are eerily accurate. 2. Cheerful Chatbots Perpetually happy bots in place of stressed-out customer service reps. 3. Voice-Enabled Auto-Pay Pay the bills […]
25+ Essential Data-Driven Customer Service Tips Infographic Customer service is a relatively new concept in the business atmosphere. With the innovation of business and technology, consumers now expect more care and attention from companies. It’s not just a transaction anymore, it’s a relationship. You can foster and maintain these relationships with your customers by tailoring […]
