25+ Essential Data-Driven Customer Service Tips Infographic
Customer service is a relatively new concept in the business atmosphere. With the innovation of business and technology, consumers now expect more care and attention from companies. It’s not just a transaction anymore, it’s a relationship.
You can foster and maintain these relationships with your customers by tailoring your communication strategies to increase brand loyalty. For example, human interaction is highly important. If customers contact your business, they expect you to know who they are, what they purchased, and their previous engagements. People are willing to pay more for friendliness and exceptional customer service.
This infographic provides data-driven, essential customer service statistics and trends for 2019. These insights will help you finetune your customer care tactics in order to increase consumer satisfaction with your brand.