Emerging Technologies

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Chatbots Deliver Speed, But Consumers Still Want Humans. Are We Moving Too Quickly To Automation?

Chatbots Deliver Speed, But Consumers Still Want Humans. Are We Moving Too Quickly To Automation—Infographic Bots are everywhere. But as Sci-fi predictions become reality, are consumers really ready for shiny and chrome? Despite today's technology-dependent environment, CGS's 2018 Global Consumer Customer Service Survey of more than 500 U.S. and U.K. participants found that many consumers […]

INFOGRAPHIC: Emerging Technology Trends Influencing The L&D Field

Emerging Technology Trends Influencing The L&D Field Infographic The rise of emerging technology trends influencing L&D represents a vital opportunity for learning professionals. Now more than ever before, learners are bombarded with distractions and have easy access to infinite amounts of information. With these technologies, they can offer higher levels of engagement and fully immersive […]