Some customers are more valuable than others. But just how more valuable? The longer a customer stays a customer, their value to you as a business continues to grow over time. For instance, as a loyal customer to Pinkie’s Bakery twice a week, in over a year, I will contribute over $624 to their revenue. If I […]
Chatbots Deliver Speed, But Consumers Still Want Humans. Are We Moving Too Quickly To Automation—Infographic Bots are everywhere. But as Sci-fi predictions become reality, are consumers really ready for shiny and chrome? Despite today's technology-dependent environment, CGS's 2018 Global Consumer Customer Service Survey of more than 500 U.S. and U.K. participants found that many consumers […]
25+ Essential Data-Driven Customer Service Tips Infographic Customer service is a relatively new concept in the business atmosphere. With the innovation of business and technology, consumers now expect more care and attention from companies. It’s not just a transaction anymore, it’s a relationship. You can foster and maintain these relationships with your customers by tailoring […]
