Business Performance Infographic

How To Enhance Customers' Omnichannel Experience—Infographic Customers don't like it when companies can't remember who they are. 87% of market analysts say Customer Experience is extremely important for brand loyalty. Have We Met Before? The Problem With Omnichannel Customer Experience Restating or reentering information wastes customers' time and makes them feel like the company doesn't […]

Connecting Learning to Business Performance Infographic How does the head of learning ensure that an organization’s learning strategy is aligned with its business strategy, particularly given the complexity and change that characterize the business world? In Aligning for Success: Connecting Learning to Business Performance, the Association for Talent Development (ATD) draws upon a wealth of […]