Gamification In Banking And Financial Services—Infographic
What banks and financial institutions do to understand and motivate customers and employees? Do you know what are the problems caused by the lack of engagement in finances? Once there's a lack of trust and engagement, customers don't consume products and services. It's a real mission to keep them loyal to your company. On the other hand, if employees are not engaged enough, they can easily get stressed and burned out. Not only there is a decrease in employee overall performance, but stressed employees have a higher error rate, poorer quality of work, more staff turnover, and absenteeism.
In this infographic, you will discover everything about customer and employee engagement in banking. You will understand the importance of engineering an engagement strategy. You will learn how engaged customers and employees can benefit from the application of a gamified system. In addition, learn how gamification can be used to increase customers' financial well-being with real examples.