Blended Learning Infograpics

Blended Learning to Address the Five Moments of Need Infographic


Blended Learning to Address the Five Moments of Need Infographic

The Five Moments of Need Model is a practical and useful approach that can be used to fill in the ‘learning’ gaps by analyzing the typical role of employees. Instead of focusing only on what the organization wants in terms of learning, it focuses on the specific needs of employees as they go about their work and addresses those needs by providing the requisite training. It is this very shift in perspective that makes it such an insightful and pragmatic model for delivering training.

The Five Moments of Need

Introduced by Bob Mosher & Conrad Gottfredson, the 5 moments of need are:

  • Learning for the first time (New)
  • Learning More (More)
  • Applying what you’ve learned (Apply)
  • When things go wrong (Problem Solving)
  • When things change (Change)

Using Blended Learning to Address the Five Moments of Need

The Blended Learning to Address the Five Moments of Need Infographic show how a blended learning strategy can effectively provide learning solutions to employees as and when these 5 needs arise.

Learning for the first time (New) – GOAL: Teaching something new
  • Instructor-led classroom sessions bring an immediacy to the table, making them highly effective in driving core concepts into the learners’ minds
  • Webinars can accomplish the same purpose when ILT isn’t possible
Learning More (More) – GOAL: To expand the already existing knowledge
  • E-learning modules with second level interactivity such as videos, animations and clickable graphics
  • Scenario based learning and gamification to help employees explore concepts further
Applying what you’ve learned (Apply) – GOAL: To assist them at work when they apply the learnt concepts
  • Bite-sized resources such as ‘How to’ videos and modules, FAQs, product summaries, etc.
  • Intuitive mobile and tablet learning design that limits the number of pages to be clicked through to provide fast and reliable performance support
When things go wrong (Problem Solving) – GOAL: To provide immediate answers/solutions to problems that employees face at work
  • Blogs and videos, each of which focuses on solving one particular problem at a time
  • Social interactive features in the LMS to facilitate live chats, threaded discussions and sharing of experiences among employees who encountered similar problems
When things change (Change) – GOAL: To minimize or eliminate the resistance to change by providing the necessary learning
  • Peer-to-peer information sharing, meetings and email newsletters to set expectations
  • A mix of instructor led, online & mobile learning courses depending on the scale & potential impact of the change

Via: blog.originlearning.com

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